FAQ

If an item arrives and the packaging or the item itself is clearly and significantly damaged/faulty, you should take photos or video showing the damage/fault and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged/faulty after it has been delivered to you, please take photos or video clearly showing the damage/fault and contact us as soon as possible

We will refund or replace the product with a new one.

You may change the shipping address as soon as possible by contacting us. We will try to change it with our delivery partners.

Once an order is placed, it is processed quickly to ensure timely delivery. Unfortunately, we cannot modify or cancel orders once they have been shipped. Please double-check your order before completing the purchase.

You can add your orders in the cart. Once you are done with your shopping you may see your orders at My cart section on our page.